GIRASOL

Verify every channel

Official Support

The authoritative Girasol links and the rules that keep you safe from impersonation.

Official channels

Every other channel, group, account or mirror claiming to be Girasol is not ours. Verify from this page, not from links forwarded to you.

Support will never ask for secrets

Never provide a seed phrase, private key, vault passphrase or full API credential. Ignore unsolicited direct messages offering recovery, migration or token allocation — these are scam vectors, not support.

  • No legitimate process requires your seed phrase. Ever.
  • “Verification deposits” are always fraudulent.
  • Support cannot move, freeze or restore funds for you.

Before reporting a problem

Prepare a sanitized report so the first reply can be substantive:

  • Software version and commit hash
  • Dry-run or real-mode status
  • Network (mainnet/devnet) and providers in use
  • Relevant logs with credentials and wallet addresses removed
  • The exact expected versus observed behaviour

Response expectations

Support is manual and best-effort; there is no SLA. Security reports are prioritised above general usage questions. Do not resubmit in multiple channels — duplicates slow triage.